Stripe Error: Call Issuer — What It Means & How to Fix It
Issuer declined and requests cardholder contact for details.
Common causes
- Issuer needs manual approval from customer
- Risk controls require account verification
- Unknown decline reason from issuer
How to fix it
- Tell customer to call the number on the back of the card.
- Retry after issuer confirms future charges are allowed.
- Provide backup method in case resolution is slow.
Should you retry this Stripe error?
Soft decline: Usually recoverable with customer action. RetryKit should blend moderate retries with immediate instructions to contact issuer.
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